At Mays Dermatology & Cosmetic Center, we pride ourselves in providing the convenience of same day appointments with minimal wait times. All visits are with a Board Certified Dermatologist, or Board Certified Nurse Practitioner. We offer online scheduling HERE or you may call 502-384-6544, option 2 to speak to a receptionist.

Prior to scheduling you must have the following:
1. Drivers License
2. A form of payment (Credit or Debit card)
In order to provide same day appointments and protect your dedicated appointment slot with the Double Board Certified Dermatologist, we enforce a strict cancellation policy and require a deposit to secure your appointment slot. We use a secure,encrypted HIPAA compliant system to store your card information. Some procedures or appointments may require a deposit. Deposits are refundable in the form of credit only and used towards procedure scheduled. Procedures with deposit require a minimum of seven days cancellation notice. Cancellations and/or no shows less than 24 hours prior to your visit result in a fee.
Certain appointments and/or procedures may require a deposit to secure. Deposits are refundable to the patient’s account only in the form of account credit and may be used for future appointments and/or purchases. Surgery and procedure deposits are non-refundable if the appointment is cancelled or rescheduled within seven (7) calendar days or less of the date of procedure. Account credits are non refundable and can only be used towards future services . Gift cards must be redeemed within one year. Superbill can be provided for insurance reimbursement . 
Please present 10-15 minutes earlier than your appointment time to check in and complete documents. We have a large waiting area and minimal wait time for all patients.
Minors must have an adult with them on their first visit. Subsequent visits can be without an adult with a written authorization on file.
For families with multiple children: Only the child being seen and ONE accompanying adult is allowed in the room due to COVID restrictions.

The following are required at your appointment:

1. Valid ID and Insurance Card

2. Form of payment

3. Your required patient paperwork click HERE to access.

Please note: failure to have required paperwork prior to your appointment time may result in rescheduling your appointment.
Someone from our office will contact you directly to go over pathology results and surgery scheduling.

On the day of surgery: You will be consented for the procedure and the doctor will explain the entire procedure in detail with you.

1. Please arrive wearing comfortable loose clothing and no jewelry.

2. Please do NOT discontinue any of your medications unless directly advised by our office or your PCP. This includes blood thinners.

3. You may eat a light meal. No need to be NPO as we only use local anesthesia.

4. Your doctor will determine your follow-up or suture removal day after your procedure.

We offer convenient cash pay pricing for your visit. Please call our office for rates. Please be aware checks are not accepted as a method of payment. For your convenience we accept all major credit cards, cash, and carecredit. All payment is due in full at the time of service. For packages, full payment for the entire package is due at the time of service or purchase. All cosmetic sales are final

1. Please arrive to your scheduled cosmetic procedure on time with cleansed skin (no makeup) and/or scalp if hair procedure.

2. You may eat breakfast and take your normal medications unless advised not to by our office

3. Please make sure you have read all the Pre- procedure instructions. Click HERE to access the instructions for your designated procedure.

4. Please bring your favorite book or audiobook for downtime during the numbing process.

5. If receiving a calming medication (Xanax) you must have a driver accompany you.

6. You will receive a post procedure product goodie bag and recommendations with exact post instructions.

7. Most procedures have minimal downtime with some redness, peeling and swelling. Most patients can resume work right after their procedure. If your procedure requires significant healing time we will inform you prior to it so you can plan accordingly.

We pride ourselves in providing excellence in quality of care. This includes our prescription strength customized products and in-house cosmetic services.
Products: Unlike some spas and online retailers, we serve as an MD authorized retailer of prescription grade products. Our products follow the same regulation as pharmacies. To help control the quality and safety of our products, all cosmetic product sales are FINAL SALE. If your product is found to be defective, we will happily exchange it for you free of charge within 7 (seven) calendar days of your purchase.
Cosmetic Procedures: All cosmetic procedures are FINAL sale. No refunds or returns. If you change your mind, we are happy to exchange services for up to 1 (one) calendar year from the date of purchase for equal or lesser value.
If your product is found to be defective, we will happily exchange it for you free of charge.
Oftentimes many prescriptions are not covered by insurance even if they are generic. We offer the convenience of numerous generic prescriptions medications stocked in our office for a low cash pay price. We also offer customized compounded prescriptions for your specific skin condition. Dr. Mays will go over her recommended compounded products in your visit.
For a list of our common prescription medications please call the office at 502-384-6544.
Certain prescription medications (including some generics) require a prior authorization by the insurance company prior to approval. This requirement is based on your insurance plan and not the office. In the event that additional documentation such as a prior auth is required to get your prescription approved, you will be responsible for a document processing.
Biologic medications are sent to specialty pharmacies who specialize in paperwork, appeal and approval process of these medications. We use a third party pharmacy which is your point of contact for all questions regarding your insurance approval of your biologic medication.
Please note: most biologics take an average of 4-8 weeks to be approved with insurance and lengthy back and forth documentation by the office staff. A document processing fee is collected once a year for all biologic prescriptions or new/changes to your biologic medications.

We offer the convenience of fast, easy, and inexpensive shipping of all your product orders. To place an online order click HERE. A one-time flat fee of $12 is charged for all orders in the US. In-stock items usually ship within 2 business days. Orders are shipped Monday- Friday during business hours via USPS. USPS orders are typically delivered within 5 business days. If you have any issues receiving your order please contact the office at 502-384-6544.