At Mays Dermatology & Cosmetic Center, we pride ourselves in providing the convenience of same-day appointments with a Board Certified Dermatologist. Every visit is with the Board Certified Dermatologist and wait time is minimal. We offer online scheduling HERE or you may call 502-384-6544 and press 2 to speak to a receptionist.

Prior to scheduling: You MUST have the following:

1. Drivers License

2. Medical insurance card (if billing insurance)

3. A form of payment (Credit or Debit card)

In order to provide same day service and protect your dedicated appointment slot, we enforce a strict cancellation policy and require a form of payment and/or deposit to secure your appointment slot. We use a secure,encrypted HIPAA compliant system to store your information. We ask patients to respect the staff and physician’s time as we are dedicated to you. Cancellations and/or no shows less than 24 hours prior to your visit for any reason will be subject to a fee. Monday appointments must be rescheduled or cancelled by 12 pm EST on Friday proceeding the appointment. Multiple cancellations may result in discontinuation of any further scheduling per office discretion.

Cancellation requests must be either via our online system or by speaking to the receptionist in person. Voicemails are not acceptable methods of cancellation for any visit.

We participate with most insurance plans. However, your insurance plan (and not our office) solely determines your payment responsibility for your portion. Each insurance plan is different. All patients are encouraged to confirm their benefits directly with their insurance plan prior to scheduling.

If we do not participate with your insurance plan you can still be seen. We offer reasonable CASH PAY fee schedule for your visit and/or procedures.

Full payment is required at time of service. We now require a form of patient on file for all patients securely stored in our encrypted system. This payment on file is used only for any due balances, outstanding balances, no show fees, and claim rejections.

The patient/patient’s guardian is fully responsible for all charges for services rendered on date of visit. Payment for an evaluation visit may be required based on your insurance plan. Additional payment may be due if you have additional in-office procedures performed such as biopsy, freezing, or injection.

We accept all major credit and debit cards, cash, and carecredit.

Please note: Failure to provide payment for services rendered is considered fraud. For a full copy of our financial policy click Here

Please present 10-15 minutes earlier than your appointment time to check in and complete documents. We have a large waiting area and minimal wait time for all patients.

MASKS are required for anyone over the age of 5 years.

Minors must have an adult with them on their first visit. Subsequent visits can be without an adult with a written authorization on file.

For families with multiple children: Only the child being seen and ONE accompanying adult is allowed in the room due to COVID restrictions.

Please note: failure to have required paperwork prior to your appointment time may result in rescheduling your appointment.

Someone from our office will contact you directly to go over pathology results and surgery scheduling. We will discuss your insurance benefits for your procedure prior to your surgery date.

If we do not participate with your insurance plan, we offer convenient cash pay pricing for your visit. Please call our office for rates.

Please be aware checks are not accepted as a method of payment for any cosmetic procedures, products, or cash pay services including cash pay appointments. For your convenience we accept all major credit cards, cash, and carecredit (link here).

All payment is due in full at time of service. For packages full payment for the entire package is due at time of service or purchase. All cosmetic sales are final sale.

1. Please arrive to your scheduled cosmetic procedure on time with cleansed skin (no makeup) and/or scalp if hair procedure.

2. You may eat breakfast and take your normal medications unless advised not to by our office

3. Please make sure you have read all the Pre- procedure instructions. Click HERE to access the instructions for your designated procedure.

4. Please bring your favorite book or audiobook for downtime during the numbing process.

5. If receiving a calming medication (Xanax) you must have a driver accompany you.

6. You will receive a post procedure product goodie bag and recommendations with exact post instructions.

7. Most procedures have minimal downtime with some redness, peeling and swelling. Most patients can resume work right after their procedure. If your procedure requires significant healing time we will inform you prior to it so you can plan accordingly.

We pride ourselves in providing excellence in quality of care. This includes our prescription strength customized products and in-house cosmetic services.

Products: Unlike some spas and online retailers, we serve as an MD authorized retailer of prescription grade products. Our products follow the same regulation as pharmacies. To help control the quality and safety of our products, all cosmetic product sales are FINAL SALE. If your product is found to be defective, we will happily exchange it for you free of charge within 7 (seven) calendar days of your purchase.

Cosmetic Procedures: All cosmetic procedures are FINAL sale. No refunds or returns. If you change your mind, we are happy to exchange services for up to 1 (one) calendar year from the date of purchase for equal or lesser value.

Oftentimes many prescriptions are not covered by insurance even if they are generic. We offer the convenience of numerous generic prescriptions medications stocked in our office for a low cash pay price. We also offer customized compounded prescriptions for your specific skin condition. Dr. Mays will go over her recommended compounded products in your visit.

For a list of our common prescription medications please call the office at 502-384-6544.

Certain prescription medications (including some generics) require a prior authorization by the insurance company prior to approval. This requirement is based on your insurance plan and not the office. In the event that additional documentation such as a prior auth is required to get your prescription approved, you will be responsible for a document processing.

Biologic medications are sent to specialty pharmacies who specialize in paperwork, appeal and approval process of these medications. We use a third party pharmacy which is your point of contact for all questions regarding your insurance approval of your biologic medication.

Please note: most biologics take an average of 4-8 weeks to be approved with insurance and lengthy back and forth documentation by the office staff. A document processing fee is collected once a year for all biologic prescriptions or new/changes to your biologic medications.

We carry the newest model of Xtract laser for treatment of psoriasis, eczema, vitiligo and other conditions. Treatments are typically 2x per week for an average of 10-15 minutes depending on body surface area treated.An Average of 10-12 treatments is usually recommended for remission.

We offer the convenience of fast, easy, and inexpensive shipping of all your product orders. To place an online order click HERE. A one-time flat fee of $10 is charged for all orders in the US. In-stock items usually ship within 2 business days. Orders are shipped Monday- Friday during business hours via USPS. USPS orders are typically delivered within 5 business days. If you have any issues receiving your order please contact the office at 502-384-6544.

- EXPOSURE to covid : You will be advised to stay home. Your deposit is applied to a RESCHEDULED appointment within 10-14 days of exposure as a one time courtesy with a documented doctors note and/or rapid test results.

- Have SYMPTOMS of covid : your appointment will be cancelled and cancellation fee waived as a one time courtesy if provided with rapid test results.