Our policies are developed to better serve you and provide the best on-time care. Please take a moment to read the most common policies below. Full detail documentation can also be found on your required patient paperwork . For further questions please contact our office at 502-384-6544. Thank you

Appointment Cancellation

At Mays Dermatology & Cosmetic Center, we pride ourselves in providing same day appointments with a Board Certified Dermatologist and minimal wait time to see the physician every time. In order to provide such service to all our patients and protect your dedicated appointment slot, we enforce a strict cancellation/no show policy and require a form of payment and/or deposit prior to scheduling your appointment. We ask that all patients respect the staff and physician’s time as we are dedicated to you. Cancellations and/or no shows less than 24 hours prior to your visit date and time for any reason will be subject to a fee. Monday appointments must be rescheduled or cancelled by 12 pm EST on Friday proceeding the appointment. This fee is non-refundable and covers the preparation for your appointment and your protected time slot. Cancellation requests must be either via our online system or by speaking to the receptionist in person. Voicemails are not acceptable methods of cancellation. All surgical appointments require a deposit prior to scheduling.

We appreciate your understanding in helping us provide the best on-time service to you.

Billing & Payment

We participate with most insurance plans. However, your insurance plan (and not our office) solely determines your payment responsibility for your evaluation and/or procedures. Each insurance plan is different. We recommend all patients to confirm eligibility and benefits with their plan directly prior to scheduling.

As a courtesy our office staff will attempt to determine your coverage benefits if possible, however please note that this is ONLY an estimate provided by your plan and may change at any time. Understanding your benefits for your doctor’s visit and/or procedures is solely the patient’s responsibility. The patient/patient guardian is fully responsible for all charges for services rendered.

Oftentimes high deductible plans consider dermatology office evaluation and/or treatment as the patient’s responsibility. In this case payment is collected up front prior to seeing the physician for your evaluation. If you have any additional procedures that are considered part of your deductible, you may be responsible for full payment for additional services rendered at time of service. Please note: Failure to provide payment for services rendered is considered fraud. All patients are required to have a form of payment on file. This form of payment will be charged for any due balances which attempts have been made to collect for and/or any procedures or services received with no payment. For a full copy of our financial policy click here

Cosmetic & Cash Pay

Please be aware that we do not accept checks as method of payment for any cosmetic procedures, products, or cash pay services including cash pay appointments. For your convenience we accept all major credit cards, cash, and carecredit.

All payment is due at time of service or scheduling depending on procedure. For services requiring disposable purchase, blocked staff time, and/or lengthy dedicated appointment slot, full payment is required at time of scheduling.


At Mays Dermatology & Cosmetic Center we pride ourselves in providing excellence in quality of care. This includes our physician grade products and in-house cosmetic services.

Products: Unlike some spas and online retailers, we serve as an MD authorized retailer of prescription grade products. Our prescription strength products therefore follow the same regulation as pharmacies. To help control the quality and safety of our products, all cosmetic product sales are FINAL SALE. If your product is found to be defective, we will happily exchange it for you free of charge within 7 calendar days of your purchase.

Sales & Promotions: All cosmetic procedures, products, and/or services purchased during promotional sales are FINAL SALE. No returns or exchanges.

Cosmetic procedures: Most procedures require full payment prior to scheduling due to lengthy dedicated time slot, inventory, blocking of staff time and disposable parts/ equipment. For procedures purchased at full price, you may request a refund within 7 (seven) calendar days of your purchase date minus a one-time processing fee ($50).

The above is stated clearly on our signed financial policy in further detail. Please do not hesitate to ask any questions prior to your purchase.


We offer the convenience of fast, easy, and inexpensive shipping of all your product orders. A one-time flat fee of $10 is charged for all orders in the United States. In-stock items usually ship within 2 business days. Orders are shipped Monday- Friday during business hours via USPS. USPS orders are typically delivered within 5 business days. If you have any issues receiving your order please contact the office at 502-384-6544.


502 384-6544



241 Sears Ave. Suite 103, Louisville, KY 40207

Billing Inquiries:

For any BILLING inquiries click here

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Monday 9:00AM - 5:00PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 4:00 PM

Friday 9:00 AM - 5:00 PM

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