No Show/Cancellation Policy

At Mays Dermatology & Cosmetic Center, we love providing the luxury of same day appointments with a Board Certified Dermatologist and running on time. In order to provide this luxury and protect your dedicated appointment slot, we enforce a strict cancellation/no show policy and require a deposit prior to scheduling. We ask that all patients respect the staff and physician time as we are dedicated to you. Cancellations less than 24 hours for ANY reason will result in a fee. This fee is non-refundable and covers the preparation for your appointment and your protected time slot. MONDAY appointments must be rescheduled or cancelled by 12 pm EST on Friday proceeding the appointment. Cancellation requests must be either via our online system or a speaking to receptionist. Surgical appointments require a deposit prior to reserving your surgery date.

We appreciate your understanding in helping us provide the best on-time service to you.

Cosmetic & Cash pay Policy

Please be aware that we do not accept checks as method of payment for any cosmetic procedures, products, or cash pay services including cash pay appointments. All payment is due at time of service or scheduling. (For services requiring disposable purchase/ blocked staff time full payment is required at scheduling).

Return Policy

At Mays Dermatology & Cosmetic Center we pride ourselves in providing excellence in quality of care. This includes our physician formulated products and cosmetic services. In order to control the quality of our products and provide you with timely services on your scheduled procedure, all cosmetic sales are FINAL. Our products are prescription strength and follow the same regulation as pharmacy purchases. Cosmetic procedures require full payment prior to booking due to inventory, re-stocking, blocking of staff time and disposable parts/ equipment.

This is also stated clearly on our signed financial policy. If you purchase a defective item however, we are happy to replace it for you free of charge.

Thank you for your understanding.

Shipping Policy

We charge a flat rate of $10 for all orders in the United States. In-stock items usually ship within 2 business days. Orders are shipped Monday through Friday. USPS orders are typically delivered within 5 business days. If you have any issues receiving your order please contact the office at 502-384-6544.


502 384-6544


241 Sears Ave. Suite 103, Louisville, KY 40207

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Monday 9:00AM - 5:00PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 4:00 PM

Friday 9:00 AM - 5:00 PM

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